Our Payment Process

Thank you for choosing Erlanger Health System for your health care needs. At Erlanger, we know how overwhelming it can be to deal with health issues and medical bills. It is our goal to make the payment process as easy as possible.

Patients with health insurance (government, commercial, managed care) will receive a ten percent (10%) prompt-pay discount on balances that are the patient's responsibility. The full payment must be paid 30 days from the date that the first billing statement was received. If a discounted payment is received after the thirty days, the patient will be billed for the remaining amount. Patients without health insurance, or self-pay patients, are not eligible for a prompt-pay discount.

A Managed Care-type discount of fifty-five percent (55%) effective September 1, 2013, will be applied to all self-pay accounts with a date of service of September 1, 2013 and later who do not qualify for a payment source. These discounts do not apply to programs or service which are deemed elective in nature. Examples of these include wellness programs, cosmetic procedures, bariatric procedures, etc. These types of programs have specific pricing and are exempt from receiving the discount.

If you have questions please call our Patient Financial Services Department at 423-778-5150 or 800-262-5764 from 8:30AM to 4:30PM, Monday – Friday.

The mailing address for the hospital is:

Erlanger Health System
P.O. Box 1150
Chattanooga, TN 37401

Payment Expectations

Account balances are to be paid 30 days from the statement date.  If you are unable to pay your bill in full by that date, you should contact Patient Financial Services to make payment plans. Erlanger reserves the right to place any account on a cash basis or require a pre-payment before medical services are received.

If you have questions, please call our Patient Financial Services Department at 423-778-5150 or 800-262-5764 from 8:30AM to 4:30PM, Monday – Friday.

If you have questions about a bill you received from an Erlanger physician, please call 423-778-3274 from 8:30AM to 4:30PM, Monday – Friday.

Secure Bill Pay for Current Patients is Available Online through Erlanger MyCHART

For quick click access to pay online, current Erlanger patients can now visit mychart.erlanger.org, pay as a guest or create an account and click Billing.

MyCHART is free and available on web browser and Apple/Android app to any current Erlanger patient.  By registering, you will have access to your physician's reports, test results and the ability to manage your health history.  You will also be able to schedule appointments, message your physician’s office, pay a bill and request refills on your prescriptions. 

For patients who have open accounts dated before October 2017, please click here for more information. 

Need help understanding your billing statement? See a detailed explanation. 

Need More Information?
Financial Assistance
Medicare & TennCare Eligibility